Terms of service
GENERAL TERMS AND CONDITIONS
These General Terms and Conditions (hereinafter: GTC) Zoltán Goóg-Magyar E.V. (hereinafter: Service Provider) and contains the rights and obligations of the Customer (hereinafter: Customer) using the electronic commercial services provided by the Service Provider through the website www.stoorn.hu. (Service Provider and Customer together hereinafter: Parties). The General Terms and Conditions apply to all legal transactions and services that take place through the www.stoorn.hu website, regardless of whether they are performed from Hungary or abroad, by the Service Provider or its collaborators.
Service Provider Details:
Name / company name: Zoltán Goóg-Magyar E.V.
Headquarters: Hungary 3256 Kisfüzes Rozmaring utca 1.
Tax number: 56618765-1-42
Email: hello@stoorn.hu
Telephone: +36303623122
Website address: www.stoorn.hu
General information, conclusion of the contract between the Parties
1.1. The scope of these GTC covers all electronic commercial services provided in Hungary through the electronic store located on the website www.stoorn.hu (hereinafter: Website). Furthermore, the scope of these General Terms and Conditions covers all commercial transactions in the territory of Hungary that are established between the Parties specified in this contract. Shopping in the online store is governed by the CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. is regulated by law ("Elkertv.").
1.2. Shopping in the www.stoorn.hu online store is possible by placing an order electronically, as specified in these GTC.
1.3. A significant part of the services of the www.stoorn.hu online store are available to all users, even without registration.
1.4. After placing the order, the contract can be modified or canceled freely and without consequences until it is fulfilled. This is possible by e-mail. The contract concluded between the Parties with the purchase of the product in Hungarian is considered a written contract, the Service Provider files it and keeps it for 5 years after its creation.
1.5. The language of the contract is Hungarian.
1.6. The Service Provider is not subject to the provisions of any code of conduct.
1.7. Customer service:
Phone: +36 30 362 3122 (weekdays from 9:00 a.m. to 5:00 p.m.)
Website address: www.stoorn.hu
Email: hello@stoorn.hu
Order
2.1. The essential properties and characteristics of the goods to be purchased, as well as the instructions for the use of the goods, can be found on the information page of the specific item, as the detailed actual properties of the goods are included in the instructions for use attached to the product. The Service Provider is deemed to have fulfilled the contract if the product has more favorable and advantageous properties than the information provided on the website or in the user manual. If you have any questions about the product before purchasing, our customer service is at your disposal. The instructions for use of the products sold by us - where required by law - are attached to the goods. If by chance you do not receive the mandatory instructions for use with the product, notify our customer service immediately - before using the product - and we will replace it. If you need more information than what is provided on the website regarding the quality, basic properties, use, and usability of any goods on the Website, please contact our customer service, whose details and contact information can be found in point 1.5.
2.2. The purchase price is always the amount indicated next to the selected product, which, if not indicated separately, already includes VAT. The purchase price of the products does not include the cost of delivery, unless otherwise stated on the final payment page.
2.3. The Service Provider reserves the right to change the prices of the products that can be ordered from the Website, provided that the modification takes effect at the same time as it appears on the Website. The modification does not affect the purchase price of products already ordered. When initiating an online bank card payment, we are unable to refund money in the event of a price drop occurring between the sending of the electronic payment notification and the receipt of the product. The security check of the online payment transaction takes a minimum of 48 hours, after which the product can only be received.
2.4. If, despite all the care taken by the Service Provider, an incorrect price is displayed on the Website, especially with regard to the obviously incorrect, e.g. for a price of HUF "0" or HUF "1" that is significantly different from the well-known, generally accepted or estimated price of the product, or which may appear due to a system error, then the Service Provider is not obliged to deliver the product at the wrong price, but can offer delivery at the correct price, upon knowledge of which the Customer may abandon his intention to purchase. The product images published on the website are only illustrations in some places, they may differ from reality.
2.5. Orders are accepted not only from registered Customers through the Service Provider's Website, but all fields relating to the Customer's data must be filled in completely for the order. (If the Customer fills in a field incorrectly or incompletely, he will receive an error message from the Service Provider.) The Service Provider shall not be held responsible for delivery delays or other problems or errors that can be attributed to incorrect and/or inaccurate order data provided by the Customer.
The Customer can add the selected products to the Cart using the "Add to cart" button that appears after clicking on each product and is located on the product's detailed information page. You can view and modify the contents of the Basket by clicking on the basket icon on the right side of the Website, where you can enter the desired quantity of each product, or delete the contents of the Basket ("by clicking the X button"), and here you can also add a comment to the order by writing it in the comment field, which is located in the lower left corner. If the Customer has finalized the contents of the Cart, he must log in to the Website or register in order to place his order by clicking on "Order" on the interface that appears. After that, you can choose among the collection methods and you can enter the billing and delivery data. If you have entered all the necessary data and selected the method of receipt, you can choose how you wish to settle the total amount of your order by clicking the "Continue to payment methods" button. If you have chosen one of the payment methods, you can check the details of your order on a summary page before sending the order, change the billing and delivery address, choose the payment and delivery method, and add a comment on your order by clicking the "Finalize order" button.
The order is placed and the offer is sent after clicking on "Order". The order is therefore placed by clicking on the "Order" button, which creates a payment obligation for the Customer.
Correction of data entry errors
3.1. At any stage of the order and until the order is sent to the Service Provider, the Customer has the opportunity to correct data entry errors on the order interface at any time in the Web Store (e.g. delete a product from the basket by clicking the "X button").
Binding offer, confirmation
4.1. The Service Provider will confirm the arrival of the offer (order) sent by the Customer to the Customer without delay, by means of an automatic confirmation e-mail within 48 hours at the latest, which confirmation e-mail contains the data provided by the Customer during the purchase or registration (e.g. invoicing and delivery information), the order identifier, the order date, the list of elements belonging to the ordered product, the quantity, the price of the product, the delivery cost and the total amount to be paid. This confirmation email only informs the Customer that his order has arrived at the Service Provider.
4.2. The Customer is released from the obligation to make an offer if he does not receive a separate acceptance e-mail from the Service Provider regarding his sent order without delay, i.e. within 48 hours.
4.3. If the Customer has already sent the order to the Service Provider and notices an error in the data in the confirmation e-mail, it must be reported to the Service Provider within 1 day.
4.4. The order is considered a contract concluded electronically, which is governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. are governed by the law. The contract falls under the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between the consumer and the business, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
Delivery and payment terms
5.1. The Service Provider delivers the goods ordered and requested to be delivered to your home using a delivery company. The Service Provider reserves the right to change the delivery fee, provided that the change takes effect at the same time as it is published on the Website. The modification does not affect the purchase price of products already ordered.
5.2. After the order can be fulfilled, the Service Provider provides the Customer with the opportunity to choose the delivery time, which does not indicate a specific time, but only serves to select an approximate delivery interval. The Service Provider is unable to undertake delivery at a specific time.
5.3. The Service Provider performs the services ordered on the Website at the location indicated in the order confirmation sent to the Customer by e-mail.
Right of withdrawal
The provisions of this point apply only to natural persons acting outside the scope of their profession, occupation or business, who buy, order, receive, use, use goods, as well as the recipient of commercial communications and offers related to the goods (hereinafter "Consumer").
The consumer is entitled in the case of a contract for the sale of the product
a) the product, b) in the case of multiple products, the last delivered product, c) in the case of a product consisting of several items or pieces, the last delivered item or piece, d) if the product must be delivered regularly within a specified period, the first service, the Consumer or within fourteen (14) days from the date of acceptance by a third party other than the carrier indicated by him, to withdraw from the contract without giving reasons.
The consumer has the right to exercise his right of withdrawal in the period between the date of conclusion of the contract and the day of receipt of the product.
The Customer can find out about the general cancellation rules provided by the Service Provider at www.stoorn.hu.
Guarantee
Mandatory warranty
6.1. Regarding the Service Provider's products, the Civil Code and 151/2003. (IX. 22.) It is subject to a warranty obligation based on a government decree, which means that during the warranty period it is exempted from liability only if it proves that the defect can be traced back to improper use of the product.
6.2. The warranty period (warranty time) starts with the actual performance, i.e. with the delivery of the product to the Customer, or if the service provider or its agent performs the commissioning, the day of commissioning. 151/2003 on the mandatory warranty for certain consumer durables are considered consumer durables. (IX.22.) Products listed in the Annex of the Government Decree, for which the legislation stipulates a one-year mandatory warranty period. The (objective) scope of the decree only applies to the products sold within the framework of the new consumer contract concluded in Hungary and listed in the annex to the decree.
For the ordered products, Ptk. we undertake a warranty according to its rules.
The defect is not covered by the warranty if its cause occurred after the product was handed over to the Customer, for example, if the defect
- in the event of improper use, washing in a dishwasher, or damage caused by contact with inappropriate objects (e.g. a bar, etc.), the warranty is void.
- improper use, improper storage, improper handling, vandalism,
- elemental damage, caused by a natural disaster.
In the event of a defect covered by the warranty, the Customer:
- primarily - at your choice - you may demand repair or replacement, unless fulfilling the chosen warranty claim is impossible or if it would result in disproportionate additional costs for the Service Provider compared to fulfilling the other warranty claim, taking into account the value represented by the product in perfect condition, the gravity of the breach of contract and the caused damage to the Customer's interests by fulfilling a warranty claim.
- if the Service Provider has not undertaken to repair or replace the goods within the time limit corresponding to this obligation, while protecting the interests of the Consumer, or if the Customer has ceased to have an interest in the repair or replacement, the Customer may - at his option - demand a proportional reduction of the purchase price , you can correct the error at the Service Provider's expense yourself or have it corrected by someone else, or withdraw from the contract. There is no room for cancellation due to an insignificant error.
If the Customer asserts a replacement request within three working days from the date of purchase (commissioning) due to a malfunction of the product, the Service Provider is obliged to replace the product, provided that the malfunction prevents the intended use.
The repair or replacement must be carried out within an appropriate time frame, taking into account the characteristics of the product and the intended use of the product, while protecting the interests of the customer. The Service Provider must endeavor to carry out the repair or replacement within fifteen days at most.
The part of the repair time during which the Customer cannot use the product as intended is not included in the warranty period. In the case of replacement (repair) of the product or part of the product, the warranty period starts again for the replaced (repaired) product (product part) and for the defect that occurs as a result of the repair.
6.3. The costs related to the fulfillment of the warranty obligation are borne by the Service Provider.
6.4. The Service Provider is exempted from its warranty obligation only if it proves that the cause of the defect arose after performance.
6.5. However, the Customer does not have the right to assert an accessory warranty and warranty claim, or a product warranty and warranty claim at the same time, parallel to each other, due to the same defect. Regardless of these restrictions, the Customer is entitled to the rights arising from the warranty regardless of the rights defined in points 9.1 and 9.2.
6.6. The warranty does not affect the enforcement of the Customer's rights arising from legislation, in particular accessories and product warranties and compensation.
6.7. If a legal dispute arises between the parties, which they cannot resolve amicably, the Customer may initiate a Conciliation Board procedure, pursuant to 11.2. on the basis of those indicated in point.
Voluntary guarantee
7.1. The Service Provider undertakes a guarantee (guarantee) for the products it sells for a period specified on the Website, in the Product description, which may be longer than the period according to the government decree. The Service Provider shall notify the warranty period for each product at the latest based on the data provided at the time of receipt of the product by the Customer.
The Customer can find out about the general warranty rules provided by the Service Provider at https://www.stoorn.hu.
Warranty
Accessories warranty
8.1.1. In the event of defective performance by the Service Provider, the Customer may assert a warranty claim against the Service Provider. In the case of a consumer contract, the Customer may assert warranty claims for product defects that already existed at the time of delivery of the product within a 2-year statute of limitations from the date of receipt. After the two-year statute of limitations has passed, the Customer can no longer assert its accessory warranty rights.
8.1.2. In the case of a contract concluded with a non-consumer, the entitled party may enforce his warranty claims within a 1-year limitation period from the date of receipt.
8.1.3. The Customer may - at his choice - request repair or replacement, unless the fulfillment of the request chosen by the Customer is impossible or the Service Provider would incur disproportionate additional costs compared to the fulfillment of another request. If the Customer did not or could not request the repair or replacement, the Customer may request a proportional delivery of the compensation or the Customer may repair the defect at the Service Provider's expense, or have it repaired by someone else or - as a last resort - withdraw from the contract. There is no room for cancellation due to an insignificant error.
8.1.4. The Customer may switch from the chosen accessory warranty right to another, but he is obliged to bear the cost of the switch, unless it was justified or the Service Provider gave a reason for it.
8.1.5. The Customer is obliged to notify the Service Provider of the error immediately after its discovery, but no later than within two months of the discovery of the error.
8.1.6. The Customer can assert his accessory warranty claim directly against the Service Provider.
8.1.7. Within one year from the completion of the contract, there is no other condition for asserting the warranty claim for accessories other than reporting the defect, if the Customer proves that he purchased the product from the Service Provider (by presenting an invoice or a copy of the invoice). In such a case, the Service Provider is exempted from the warranty only if it refutes this presumption, i.e. it proves that the defect of the product occurred after it was handed over to the Customer. If the Service Provider can prove that the cause of the error arose from a cause that can be blamed on the Customer, it is not obliged to grant the warranty claim made by the Customer. However, after one year has passed from the date of performance, the Customer is obliged to prove that the defect he recognized already existed at the time of performance.
8.1.8. If the Customer validates his warranty claim with respect to a part of the product that can be separated from the product - from the point of view of the indicated defect - the warranty claim is not considered valid for other parts of the product.
8.2. Product warranty
8.2.1. In the event of a defect in the product (movable thing), the Customer who is considered a consumer - according to his choice - 8.1. can assert a right to warranty for accessories or a claim for product warranty specified in point.
8.2.2. However, the Customer does not have the right to assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other, due to the same defect. However, in the case of successful enforcement of a product warranty claim, the Customer may assert its accessory warranty claim for the replaced product or repaired part against the manufacturer.
8.2.3. As a product warranty claim, the Customer may only request the repair or replacement of the defective product. The Customer must prove the defect of the product in the event of a product warranty claim.
8.2.4. A product is considered defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the properties described by the manufacturer.
8.2.5. The Customer may assert his product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right. After discovering the defect, the Customer is obliged to notify the manufacturer of the defect without delay. An error communicated within two months of the discovery of the error must be considered communicated without delay. The consumer is responsible for damage resulting from the delay in communication.
8.2.6. The Customer can exercise his product warranty claim against the manufacturer or distributor of the movable item (Service Provider).
8.2.7. The Civil Code according to this, the producer and distributor of the product is considered a manufacturer.
8.2.8. The manufacturer, distributor (Service Provider) is only released from its product warranty obligation if it can prove that:
the product was not manufactured or marketed as part of its business activities, or
the defect was not detectable according to the state of science and technology at the time of placing it on the market or
the defect of the product results from the application of legislation or mandatory official regulations.
8.2.9. For the exemption, it is sufficient for the manufacturer, distributor (Service Provider) to prove one reason.
Responsibility
9.1. The information on the Website has been posted in good faith, but it is for informational purposes only, the Service Provider does not assume responsibility for the accuracy and completeness of the information.
9.2. The Customer may use the Website solely at his own risk, and accepts that the Service Provider shall not be liable for material or non-material damage arising from the use of the website, for breach of contract caused intentionally, by gross negligence or criminally, as well as for breach of contract that damages life, limb, or health. in addition.
9.3. The service provider excludes all responsibility for the behavior of the users of the website. The Customer is fully and exclusively responsible for his own conduct, in such cases the Service Provider fully cooperates with the acting authorities in order to detect legal violations.
9.4. The pages of the service may contain connection points (links) that lead to the pages of other service providers. The Service Provider assumes no responsibility for the data protection practices and other activities of these service providers.
9.5. The Service Provider has the right, but is not obliged, to check the content that may be made available by the Customers during the use of the Website, and the Service Provider is entitled, but not obliged, to look for signs of illegal activity in relation to the published content.
9.6. Due to the global nature of the Internet, the Customer accepts that the provisions of the relevant national legislation are taken into account when using the Website. If any activity related to the use of the Website is not permitted according to the law of the Customer's country, the Customer is solely responsible for the use.
9.7. If the Customer notices objectionable content on the Website, he must report it to the Service Provider immediately. If, in the course of its good faith procedure, the Service Provider finds the indication to be well-founded, it is entitled to immediately delete or modify the information.
Copyrights
10.1. The Website is protected by copyright. The Service Provider is the copyright holder or the authorized user of all content displayed on the Website and during the provision of services available through the Website: any author's work or other intellectual creation (including, among others, all graphics and other materials, the layout and editing of the Website interface, the used software and other solutions, ideas, implementation).
10.2. Saving or printing the content of the Website, as well as certain parts, on a physical or other data medium for private use or with the prior written consent of the Service Provider is permitted. Use beyond private use - for example storage in a database, transmission, publication or download, commercialization - is only possible with the prior written permission of the Service Provider.
10.3. In addition to the rights specifically defined in these Terms and Conditions, registration, use of the Website, and no provision of the Terms and Conditions grant the Customer the right to any use or exploitation of any trade name or trademark on the Website. In addition to the display associated with the intended use of the Website, the necessary temporary duplication and the making of copies for private purposes, these intellectual works may not be used or utilized in any other form without the prior written permission of the Service Provider.
Enforcement options
11.1. Complaints handling
The Customer may submit consumer objections regarding the product or the Service Provider's activities at the following contact details:
Customer service (Customer service)
Telephone customer service on working days from 9:00 a.m. to 5:00 p.m
Phone: +36 (30) 441 1280
E-mail: hello@ stoorn.hu
The Customer's consumer objection related to the product or its activity 11.1. you can submit it at the contact details specified in point
Pursuant to the current legislation, the Service Provider immediately investigates a verbal complaint (in a store) and remedies it as necessary, if the nature of the complaint allows it. If the Customer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider will immediately take minutes of the complaint and its position on it, and in the case of a verbal complaint made in person, hand it over to the Customer on the spot, by telephone in the case of an oral complaint, it will be sent to the Customer at the latest at the same time as the substantive response specified in the section on written complaints, and will proceed according to the provisions regarding written complaints.
The Service Provider records the verbal complaint communicated over the phone to the identification number of the previous order, which helps the complaint to be traced back.
The Service Provider is obliged to examine and respond to the written complaint within thirty days of its receipt, and to arrange for the response to reach the Customer. If the complaint is rejected by the Service Provider, it is obliged to justify its position in its substantive response to the rejection.
The Service Provider must keep the record of the complaint and a copy of the response for five years.
The Service Provider shall respond to objections presented by the Customer in accordance with 11.1. on weekdays between 10:00 a.m. and 5:00 p.m.
11.2. Other Remedies
If any consumer dispute between the Service Provider and the Customer is not settled during negotiations with the Service Provider, the following legal enforcement options are open to the Customer:
Filing a complaint with the consumer protection authorities. If the Customer notices a violation of his consumer rights, he is entitled to file a complaint with the competent consumer protection authority according to his place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure. The first-level official tasks for consumer protection are performed by district offices competent according to the consumer's place of residence, a list of them can be found here: http://jarasinfo.gov.hu/• Conciliation board. In order to resolve a consumer dispute related to the quality, safety and application of product liability rules, as well as the conclusion and performance of the contract, the Customer may initiate a procedure at the conciliation body operating under the competent professional chamber based on the seat of the Service Provider in order to resolve the dispute out of court. In the application of the rules applicable to the Conciliation Board, a consumer is also a non-governmental organization, church, apartment building, housing association, micro, small and medium-sized enterprise under a separate law who buys, orders, receives, uses, makes use of goods, or commercial communications or offers related to the goods addressee.
Contact details of the Budapest Conciliation Board:
1016 Budapest, Krisztina krt. 99. III. em. 310.
Mailing address: 1253 Budapest, Pf.: 10.
E-mail address: bekelteto.testulet@bkik.hu
Fax: 06 (1) 488 21 86
Phone: 06 (1) 488 21 31
Judicial proceeding. The customer is entitled to assert his claim arising from a consumer dispute before the court within the framework of a civil procedure pursuant to Article IV of 1959 on the Civil Code. Act and the provisions of Act V of 2013 on the Code of Civil Procedure.
Online dispute resolution platform. The European Commission has created a website where consumers can register, so they have the opportunity to settle their legal disputes related to online purchases by filling out an application, avoiding court proceedings. In this way, consumers can assert their rights without, for example, distance preventing them from doing so. If you want to make a complaint about a product or service you bought online and you don't necessarily want to go to court, you can use the online dispute resolution tool. On the portal, you and the merchant against whom you have filed a complaint can jointly select the dispute resolution body you want to entrust with handling the complaint. The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
Other provisions
12.1. The information system of the www.stoorn.hu online store has an adequate level of security, and its use does not pose any risk, however, we recommend that you take the following precautions: use virus and spyware protection software with an up-to-date database, install security updates for the operating system. Shopping on the Website presupposes the Customer's knowledge of the technical and technical limitations of the Internet and acceptance of the potential for errors associated with technology.
12.2. In the Service Provider's specialized stores and online store, it only serves orders for quantities for household use.
12.3. The Service Provider is entitled to unilaterally modify the terms of these Terms and Conditions at any time. The Service Provider informs the users of the amendments by e-mail before they take effect. When the changes take effect, registered users must expressly accept them when logging in to the site in order to use the site.